Field Applications Engineer

Palo Alto / Full-Time

Graphcore has created a completely new processor, the Intelligence Processing Unit (IPU), specifically designed for artificial intelligence. The IPU’s unique architecture means developers can run current machine learning models orders of magnitude faster. More importantly, it lets AI researchers undertake entirely new types of work, not possible using current technologies, to drive the next great breakthroughs in general machine intelligence.

We believe our IPU technology will become the worldwide standard for artificial intelligence compute. The performance of Graphcore’s IPU is going to be transformative across all industries and sectors whether you are a medical researcher, roboticist or building autonomous cars.

Our team is at the forefront of the artificial intelligence revolution, enabling innovators from all industries and sectors to expand human potential with technology. What we do, really makes a difference.

As a FAE, you will be working closely with Graphcore’s customers and partners to help them in understanding and getting the most from our Intelligence Processing Unit (IPU) technology. In your work you will support some of the world’s top machine learning innovators at deep learning research groups, at academic institutions, at innovative machine learning start-ups, at leading automotive companies, and at some of the world’s largest cloud and internet companies.

You will need to develop a deep understanding of the IPU architecture and the associated Poplar™ tools and become familiar with leading machine learning frameworks.  We want you to become an industry thought leader on Graphcore technology and developing new parallel algorithms for the IPU. You should be keen to present at industry conferences and will be able to back this up with written blogs and compelling content. The role will include product positioning and acting as a technical consultant to our key customers through architectural evaluation, integration of our technology into their designs and support through production deployment.

Responsibilities

  • Own the technical relationships with our customers and partners and helping them to exploit Graphcore’s IPU technology to achieve breakthroughs in artificial intelligence
  • Be a technical expert on Graphcore’s products, directly supporting our Sales teams to secure design wins, and to lead hardware and software support of our products from the design-in phase through to successful completion and production deployment
  • Become a recognized expert on Graphcore’s IPU technology and Poplar® tools and deliver compelling training to our customers and partners
  • Shepherd critical customer issues and provide timely advance warning of critical issues that need attention
  • Work with the Product Management and Engineering to ensure a good flow of customer and market feedback that can be incorporated into future products

Requirements

  • 4+ years of related experience in a high tech electronics industry in a programming, design or technical support role
  • Bachelors in Engineering, Computer Science, Mathematics, Physics or similar field
  • Excellent communication & presentations skills and comfortable in a customer-facing environment
  • Experience with Python and C++ and in-depth knowledge of computer architectures, high performance programming and parallel programming
  • Ability to multitask effectively in a fast paced environment
  • Action-oriented with strong analytical and problem solving skills
  • Strong time-management and organization skills for coordinating and prioritizing multiple projects and initiatives
  • Keen interest to learn about the exciting new field of AI

Differentiators

  • Masters or PhD in related computationally intensive science or engineering field
  • Experience working in high performance computing or with hardware acceleration technologies
  • Experience working with modern deep learning software architecture and frameworks including: Tensorflow, MxNet, Caffe, Caffe2, Torch, and/or PyTorch
  • Experience working with PCIe form-factor accelerators such as GPUs, DSPs or FPGAs
  • Experience in the AI or Machine Learning space
  • Experience working to optimize scientific or computationally intensive application codes, libraries or compilers

       Knowledge of

High speed (>16Gbps ) serial interfaces

Multi-phase, high current (>100A) power supplies

Use of microcontrollers for system control

Thermal and power dissipation management

  • Experience working with customers in the Cloud, Automotive or HPC domains

This position will be based at our office in our Palo Alto office and could require frequent travel to customer & partner sites.

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We are an equal opportunity employer and want to build a work environment where everyone is happy, productive and respectful so they can do their best work. If you have a disability or additional need that requires accommodation, just let us know.

Key Skills

  • 4+ years of related experience in a high tech electronics industry in a programming, design or technical support role
  • Bachelors in Engineering, Computer Science, Mathematics, Physics or similar field
  • Excellent communication & presentations skills and comfortable in a customer-facing environment
  • Experience working in high performance computing or with hardware acceleration technologies