Field Applications Engineer

Palo Alto / Full-Time

Graphcore has created a completely new processor, the Intelligence Processing Unit (IPU), specifically designed for artificial intelligence. The IPU’s unique architecture means developers can run current machine learning models orders of magnitude faster. More importantly, it lets AI researchers undertake entirely new types of work, not possible using current technologies, to drive the next great breakthroughs in general machine intelligence.

We believe our IPU technology will become the worldwide standard for artificial intelligence compute. The performance of Graphcore’s IPU is going to be transformative across all industries and sectors whether you are a medical researcher, roboticist or building autonomous cars.

Our team is at the forefront of the artificial intelligence revolution, enabling innovators from all industries and sectors to expand human potential with technology. What we do, really makes a difference.

Graphcore is looking for an exceptional Field Application Engineer with broad experience across both the hardware and software domains. You will be working closely with Graphcore’s customers and partners to help integrate our Intelligence Processing Unit (IPU) technology with their hardware and software infrastructures. You will also help train and support our customers and partners enabling them to understand and get the most from our Intelligence Processing Unit (IPU) technology.  The role will include product positioning and acting as a technical consultant to our key customers through architectural evaluation, integration of our technology into their designs and support through production deployment.

Responsibilities

  • Own the technical relationships with our customers and partners and helping them to exploit Graphcore’s IPU technology to achieve breakthroughs in artificial intelligence
  • Assist customers with integration of Graphcore’s product into their hardware infrastructures
  • Be a technical expert on Graphcore’s products, directly supporting our Sales teams to secure design wins, and to lead hardware and software support of our products from the design-in phase through to successful completion and production deployment
  • Become a recognized expert on Graphcore’s IPU technology and Poplar™ tools and deliver compelling training to our customers and partners
  • Shepherd critical customer issues and provide timely advance warning of critical issues that need attention
  • Work with the Product Management and Engineering to ensure a good flow of customer and market feedback that can be incorporated into future products

Requirements

  • 4+ years of related experience in a high tech electronics industry in a field engineering or design role
  • Bachelors in Electrical Engineering or equivalent experience
  • Good knowledge of PCI protocols & ecosystem including physical layer, drivers etc.
  • Prior experience using PCI (and other protocols) test equipment including protocol analysers and high speed scopes
  • Excellent communication & presentations skills and comfortable in a customer-facing environment
  • Ability to multitask effectively in a fast paced environment
  • Action-oriented with strong analytical and problem solving skills
  • Strong time-management and organization skills for coordinating and prioritizing multiple projects and initiatives

Differentiators

  • Masters or PhD in related computationally intensive science or engineering field
  • Experience working with PCIe form-factor accelerators such as GPUs, DSPs, FPGAs or NICs/SmartNICs
  • Experience with Python and C++ and in-depth knowledge of computer architectures, high performance programming and parallel programming
  • Experience working in high performance computing or with hardware acceleration technologies
  • Experience in the AI or Machine Learning space
  • Experience working with customers in the Cloud, Automotive or HPC domains

This position will be based at our office in Austin, TX or Palo Alto, CA and could require frequent travel to customer & partner sites.

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We are an equal opportunity employer and want to build a work environment where everyone is happy, productive and respectful so they can do their best work. If you have a disability or additional need that requires accommodation, just let us know.

Key Skills

  • 4+ years of related experience in a high tech electronics industry in a field engineering or design role
  • Excellent communication & presentations skills and comfortable in a customer-facing environment
  • Prior experience using PCI (and other protocols) test equipment including protocol analysers and high speed scopes

 

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