IT Engineer

Bristol / Full-Time

Graphcore has created a completely new processor, the Intelligence Processing Unit (IPU), specifically designed for artificial intelligence. The IPU’s unique architecture means developers can run current machine learning models orders of magnitude faster. More importantly, it lets AI researchers undertake entirely new types of work, not possible using current technologies, to drive the next great breakthroughs in general machine intelligence.

We believe our IPU technology will become the worldwide standard for artificial intelligence compute. The performance of Graphcore’s IPU is going to be transformative across all industries and sectors whether you are a medical researcher, roboticist or building autonomous cars.

Our team is at the forefront of the artificial intelligence revolution, enabling innovators from all industries and sectors to expand human potential with technology. What we do, really makes a difference.

Responsibilities

  • IT support locally for the local office (new shires, ongoing daily issues, help desk type function)
  • Provide Help Desk backup for the other locations (out-of-hours at other locations)
  • Logging and solving user support request
  • Documenting and maintaining a Knowledge Base for internal users
  • Product hardware config for early product delivery to development partners (HW installation / check card-to-chassis functionality / imaging, OS setup, verification / fault tracking
  • Support compliance of policies and regulations, ie:Information Security, GDPR
  • Communicating effectively with end users, promoting internal policies and good practices.
  • Support procurement of IT equipment, maintenance of software licenses and contracts.
  • Maintaining an inventory of IT assets

Requirements

  • Versed on Mac and Windows end-user support
  • Familiarity with Linux: shell, scripting
  • Knowledge of ITIL framework concepts
  • Strong networking concepts: Subnets, NAT, VLAN, routing
  • Good troubleshooting skills, systematic approach
  • IP network design and operation (router config, firewalls etc.) (beneficial)
  • Security awareness and knowledge of authentication and authorisation mechanisms  (PKI, SSL, etc.)
  • 5-10 years experience
  • Degree level qualifications in Computer Science or equivalent qualifications

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We are an equal opportunity employer and want to build a work environment where everyone is happy, productive and respectful so they can do their best work. If you have a disability or additional need that requires accommodation, just let us know.

Key Skills

    • Versed on Mac and Windows end-user support
    • Familiarity with Linux: shell, scripting
    • Knowledge of ITIL framework concepts
    • Strong networking concepts: Subnets, NAT, VLAN, routing
      • Degree level qualifications in Computer Science or equivalent qualifications

 

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