Product Support Engineer

Bristol / Full-Time

Graphcore has created a completely new processor, the Intelligence Processing Unit (IPU), specifically designed for artificial intelligence. The IPU’s unique architecture means developers can run current machine learning models orders of magnitude faster. More importantly, it lets AI researchers undertake entirely new types of work, not possible using current technologies, to drive the next great breakthroughs in general machine intelligence.

We believe our IPU technology will become the worldwide standard for artificial intelligence compute. The performance of Graphcore’s IPU is going to be transformative across all industries and sectors whether you are a medical researcher, roboticist or building autonomous cars.

Our team is at the forefront of the artificial intelligence revolution, enabling innovators from all industries and sectors to expand human potential with technology. What we do, really makes a difference.

We are looking for Product Support Engineers who excel in the resolution of highly complex, technical, and varied support issues with customers on the leading edge of machine learning development.  Our Product Support team engages with customers directly via web, email, chat, phone, and outreach to web-based developer communities.  The successful candidate will have the drive and intellectual horsepower to resolve the most difficult technical customer issues, often through collaboration with other technical specializations.  He or she will be part of Graphcore’s face to the customer and able to work effectively and efficiently with customers and other Graphcore employees across the company. 

In your work you will support some of the world’s top machine learning innovators at deep learning research groups, at academic institutions, at innovative machine learning start-ups, at leading automotive companies, and at some of the world’s largest cloud and internet companies. You will need to develop a deep understanding of the IPU architecture and the associated Poplar™ tools and become familiar with leading machine learning frameworks. 

Requirements

  • 2+ years of related experience in a high tech electronics industry in a technical support, programming or technical customer-facing role
  • Bachelors in Engineering, Computer Science, Mathematics, Physics or similar field
  • Proficient with C++ and Python, performance optimization, and software debug
  • Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting
  • Demonstrate critical thinking, strong communication skills and ability to develop strategic on-going customer relationships
  • Enjoy team work, and actively contribute to their peer group
  • key interface for foundry, test and OSAT partners
  • Keen interest to learn about the exciting new field of AI

Differentiators

  • Masters in related computationally intensive science or engineering field
  • Experience with high performance parallel programming in C++, CUDA, OpenCL
  • Experience implementing high performance numerical computation, such as Matrix Multiply and/or CNN convolution
  • Experience working with modern deep learning software architecture and frameworks including: Tensorflow, MxNet, Caffe, Caffe2, Torch, and/or PyTorch
  • Experience working and debugging issues with Linux, including system administration and drivers

This position will be based in our office in Bristol, UK and could require occasional domestic and international travel.

We welcome people of different backgrounds and experiences and are committed to building an inclusive work environment that makes Graphcore a great home for everyone. We are an equal opportunity employer and want to build a work environment where everyone is happy, productive and respectful so they can do their best work. If you have a disability or additional need that requires accommodation, just let us know.

Key Skills

  • 2+ years of related experience in a high tech electronics industry in a technical support, programming or technical customer-facing role
  • Proficient with C++ and Python, performance optimization, and software debug
  • Possess deep technical expertise and can solve complex technical problems through sound, creative troubleshooting

 

Get the latest Graphcore news